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Paulene Rorich, Lead Business Coach, Business Navigator Western Downs
Paulene Rorich
Lead Business Coach

Paulene is a people-focused business management professional with extensive experience building organisational capability, leading change and optimising customer-centred service. 


Paulene is interested in assisting business owners to identify and remove barriers in their business processes, and develop systems and structures to support sustainable growth.

With a strong track record of leading organisational transformation and change initiatives, including critical junctions such as company restructures and expansions, Paulene is passionate about delivering high-quality services.


Paulene has a Masters in Strategic Organisational Development & Human Resource Management, is an APMG accredited Change Manager, and is currently completing an MBA.  

Born and raised in North Queensland, Paulene has spent equal time living and working in Victoria, New South Wales and Queensland, and is now calling the Darling Downs region home.


Suzie Wood, Business Coach, Business Navigator Western Downs
Suzie Wood
Business Coach

Business Coach Suzie Wood is a senior finance professional with a unique blend of Australian and International business experience in a wide range of industries, across both large and small businesses.


Suzie is a Chartered Accountant, and has a sound ability to understand holistic business financial requirements and to help drive efficiencies and innovation across various business functions.

Successfully delivering a diverse array of financial reporting, forecasting, budgeting and business case proposals, Suzie is very adept at rapidly establishing working relationships with local networks and key stakeholder groups and businesses. 


Suzie lives in Jandowae. 

Reach out to Suzie at

Reach out to Paulene at


Ailsa Cass, Marketing Advisor, Business Navigator Western Downs
Ailsa Cass
Marketing Advisor

Ailsa Cass is a qualified and passionate marketing professional with experience working with a diverse range of organisations, from FMCG/Food Companies, Professional Services to home-based online businesses.

Ailsa loves helping business and brands define and own their brand position and then tell their story consistently across all marketing communications/platforms.


Fastidious with details, Ailsa is also a strong project manager ensuring clients are well looked after and projects are delivered to the highest standard.  

With a real passion for ecommerce, Ailsa also runs the peer group for our Western Downs based ecommerce businesses assisting in both technical/website design and creative/user experience.


Ailsa is originally from Oakey and has lived and worked in Chinchilla for the past ten years.

Reach out to Ailsa at

Tim Entwistle, Small Business Marketing Advisor, Business Navigator Western Downs
Tim Entwistle
Digital Marketing Advisor

Tim Entwistle is a passionate Digital Marketing Advisor with a heart for small business. As a strong advocate for supporting local and finding new and innovative ways to generate business success, Tim works hard to deliver strong results for his clients.  


Tim specialises in utilising visual mediums such as photography and videography to create compelling, story-driven campaigns that are informed by market data and research. Diving deep to discover the “Why” behind a business and complementing it with effective digital marketing strategies is at the core of Tim’s methodology. 

Keeping up to date with the latest trends and advancements in digital marketing, Tim is always looking to offer the most up-to-date advice for small businesses in the Western Downs to give them a competitive edge in the marketplace.  

Reach out to Tim at

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